Privacy Policy

1. What Information We Collect

We collect both personal and personal health information to provide high-quality dental care and to comply with regulatory and legal obligations. This may include:

• Full name, address, email, and phone number
• Date of birth and health card number (if applicable)
• Medical history and health conditions relevant to dental care
• Insurance information
• Records of dental visits, diagnostics, and treatments
• Payment and billing details

2. How We Use Your Information

Your information is collected and used only for the following purposes:

• To provide and manage dental treatment and care
• To verify eligibility for dental insurance coverage
• To communicate with you regarding appointments, treatment plans, or changes to clinic policies
• To manage billing and payment for services
• To comply with legal, regulatory, and college guidelines
• To improve our services through feedback or patient surveys

3. Disclosure of Personal Information

We may disclose your personal or health information only under the following circumstances:

• With your express or implied consent for continuity of care
• To your insurance provider for claims processing
• To other health care providers when referral or consultation is required
• As required by law (e.g., court orders, infectious disease reporting)
• To regulatory bodies such as the RCDSO when necessary

We will never sell or rent your personal information to third parties.

4. Safeguards and Data Protection

Sunset Dental Clinic takes all reasonable precautions to safeguard your information against unauthorized access, loss, theft, copying, modification, or disclosure.

Our protection methods include:

• Secure electronic patient management systems
• Encrypted communications
• Password-protected access to clinical records
• Confidentiality agreements with all staff members

5. Your Rights as a Patient

You have the right to:

• Access your personal health records upon written request
• Request corrections to inaccurate or incomplete information
• Withdraw consent for the use or disclosure of your information (subject to legal obligations)
• Be informed of any breaches that affect your personal health information

All requests will be responded to within a reasonable timeframe and in accordance with PHIPA.

6. Retention and Disposal

We retain your records as required by law and professional regulations (usually for at least 10 years after your last visit or 10 years after a minor turns 18). When your records are no longer needed, they will be securely destroyed.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal obligations or clinic practices. Updates will be posted on our website with the new effective date.

8. Contact Us

If you have any questions, concerns, or complaints about your privacy at Sunset Dental Clinic, please contact:

Privacy Officer

Sunset Dental Clinic

📍 477 Richmond St W #101, Toronto, ON M5V 3E7

📧 Email: info@sunsetdentalclinic.ca

📞 Phone: 416-800-1028

You may also contact the Information and Privacy Commissioner of Ontario at www.ipc.on.ca for more information on your rights under PHIPA.